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PayPal Troubleshooting Help

We know PayPal hiccups kill momentum. Whether your deposit vanished mid-transfer, your account won't link, or a withdrawal sits in review longer than expected, we walk you through the fix so you're back in the lobby fast.

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scoreandood PayPal Troubleshooting Help
PAYMENT INTEGRITY

How We Keep PayPal Transactions Safe

SSL Encryption

Every PayPal handshake between your device and our server runs through 256-bit SSL so transaction details stay encrypted from the moment you tap confirm until the deposit lands in your scoreandood wallet and the receipt appears in your account history.

Identity Match

We compare the name on your PayPal account with the name you gave us at registration. When they don't match we pause the withdrawal and ask for a quick ID upload so we're sending funds to the right person every time.

Transaction Logs

Your account page shows every PayPal deposit, withdrawal and refund with a timestamp, amount and status tag. Tap any row to see the full PayPal transaction ID so you can cross-check it in your PayPal activity if something looks off.

Dispute Channel

If a PayPal transaction didn't land correctly, open a ticket through the help icon in your wallet. Attach the PayPal receipt and we'll escalate it to our payment ops team who will respond with a resolution or next step within four business hours.

scoreandood What Trips Up PayPal Deposits and Withdrawals

What Trips Up PayPal Deposits and Withdrawals

Most PayPal trouble falls into three buckets: your bank blocks the payment because it sees a casino merchant code, PayPal flags the transaction for identity review, or your scoreandood account needs an extra verification step before releasing funds. Deposits usually clear in under two minutes, so when one stalls you'll see a pending tag in your wallet. Check your PayPal activity first—if

the charge went through on their end but didn't land here, reach out to our support team with the transaction ID. Withdrawals sit in review when your account is new or when the payout amount crosses an internal threshold; we confirm identity, then release the funds to your PayPal balance within the same business day for most players in Charlotte and New

York.

HELP PATHS

How to Solve PayPal Payment Issues

Deposit Missing Open your PayPal app and tap Activity. If the charge appears completed on their side, screenshot the receipt and send it to our live chat with your scoreandood account email so we can trace the transaction and credit your wallet…
Link Won't Complete Head to your scoreandood account settings, remove the saved PayPal connection, then add it fresh. Make sure the email on your PayPal matches the email you used to register here—mismatched emails block the handshake every time.
Withdrawal Pending Check your email for a verification request. Upload a clear photo of your ID and a recent utility bill or bank statement showing your address.

PayPal Payment Glossary

What does a pending PayPal deposit mean?

Pending means PayPal authorized the charge but hasn't sent the funds to us yet. Most clear within ninety seconds; if yours sits longer than five minutes check your PayPal activity for a block notice or contact our chat.

Why does my withdrawal need identity verification?

We match your PayPal name and address with your scoreandood registration to prevent fraud. New accounts and payouts over a certain amount trigger the check; upload your ID and proof of address to lift the hold fast.

What is a PayPal merchant code block?

Some banks flag casino transactions by reading the merchant category code PayPal sends. If your bank declines the payment you'll see an error in PayPal; call your bank to approve gaming merchants or switch to Venmo or Play+.

How long does a PayPal refund take?

When we issue a refund it posts to your PayPal balance within one business day. PayPal then moves it back to your linked bank or card using their standard timeline, usually two to five days depending on your bank.

Can I link multiple PayPal accounts to one scoreandood account?

No. You can save one PayPal email per scoreandood account. If you need to switch PayPal accounts remove the current link in settings, then add the new one and complete the verification handshake before your next deposit.

What is a PayPal instant transfer fee?

PayPal charges you a small percentage when you move funds from your PayPal balance to your bank instantly instead of waiting the standard three days. We don't control that fee; it appears on your PayPal receipt, not ours.

PayPal Troubleshooting Questions

Open your PayPal app and check the activity feed. If the payment shows completed on their side, grab a screenshot of the receipt and send it to our live chat with your scoreandood email so we can trace the transaction and credit you right away.

The most common cause is an email mismatch—your PayPal email must match the email you used to register here. Head to account settings, remove the saved PayPal link, then add it again using the matching email and the handshake should complete in seconds.

New accounts and larger payouts trigger an identity review. Check your email for a verification request, upload a clear photo ID and a recent utility bill or bank statement, and once our team confirms both your withdrawal moves to processing and hits PayPal the same day.

Yes, as long as the business name or the name on the business PayPal matches your scoreandood registration. If they don't match we'll pause your first withdrawal and ask for an ID to confirm you own the account before releasing funds.

Call your bank and ask them to approve gaming merchant codes. Some banks block casino transactions by default. If they won't lift the block, switch to Venmo or Play+ in your scoreandood wallet—both clear just as fast and rarely see bank interference.

Go to your scoreandood account settings, find the payment methods row, tap the three dots next to your current PayPal email and select remove. Then tap add payment method, choose PayPal, log in with your new account and complete the verification handshake before your next deposit.
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PayPal Troubleshooting Help

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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